Return Policy

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Return Period

You have the right to return items within 14 days of receipt, in accordance with UK consumer protection legislation. The return period begins from the day you receive the items. To be eligible for a return, items must be unused, in their original condition, and in the original packaging where applicable.

Return Conditions

Items must be returned in their original condition, unused, and with all original packaging and documentation. Plants must be returned in a healthy state, and containers must be undamaged. We reserve the right to refuse returns that do not meet these conditions or to deduct from the refund amount if items are returned in a condition that reduces their value.

Cost of Return Shipping

Unless the item is faulty or we have made an error, you are responsible for the cost of returning items to us. We recommend using a tracked shipping service and retaining proof of postage. We are not responsible for items lost in transit during return shipping.

If the item is faulty, damaged, or incorrect, we will cover the cost of return shipping. Please contact us before returning such items so we can arrange the return process.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with return instructions and the appropriate return address. Please include your order number and reason for return in your communication.

Once we receive your returned items and verify they meet our return conditions, we will process your refund within 14 business days. You will receive an email confirmation when your refund has been processed.

Non-Returnable Items

Certain items may not be eligible for return due to their nature. This includes perishable items that have been opened or used, customised items made to your specifications, and items that cannot be resold due to health or hygiene reasons. If you have questions about whether an item is returnable, please contact us before making a purchase.

General Legal Requirements

This return policy complies with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights are not affected by this policy. If you are a consumer, you have additional rights under UK law that cannot be excluded or limited.

Order Cancellation Policy

You have the right to cancel your order before it is dispatched or within 14 days of receiving it, whichever is later. To cancel an order, please contact us as soon as possible. If your order has already been dispatched, you may return it in accordance with our return policy.

Once we receive your cancellation request, we will confirm the cancellation and process any applicable refund within 14 business days of receiving the returned items or cancellation request, whichever is applicable.

Refund Procedure

Refunds will be processed to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account after we have processed it. The refund amount will include the original purchase price, excluding any return shipping costs unless the return is due to our error or a faulty item.

If you paid by credit or debit card, the refund will be credited back to the same card. For other payment methods, we will process the refund using the same method where possible.

Contact Information

For returns, cancellations, or questions about this policy, please contact us:

Perfumecalmart
275 High St, Gateshead NE8 1EP, United Kingdom
Email: question@perfumecalmart.world
Phone: +44 191 477 3445